Frequently Asked Questions

Answers to Your Most Frequently Asked Questions About Our Cleaning Services. Get quick answers to your concerns about cleaning and maintenance.


General Questions

Simply visit the signup form to book a cleaning, and as you provide information about your house and schedule, your quote will dynamically adjust.

Yes. We charge by the size of the space to be cleaned, not by the hour. This way, even if we were to work slowly, you get charged the same amount. On certain occasions, if the space is particularly full of garbage or for tasks like packing and unpacking when you move, do we charge based on time. We work that out on a case-by-case basis.

Absolutely not! We wouldn’t want pushy sales people coming to our house, so we would never do that to you. You can get a quote and book your cleaning online. It takes just a couple of minutes.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

Please get in touch with us right away, and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Cleaning Questions

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward. For businesses, it depends on the size of the space and the extent of what needs to be done.

Absolutely. The cleaners go through a screening process that includes reference checks and in-person interviews. We also require significant experience to work with us or provide training to newer cleaners.

Scheduling Questions

We don’t guarantee same-day bookings; but, depending on the day, we can sometimes meet this need.

It’s completely up to you. If you’re not going to be there, make sure you let us know how to access your space by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only what was agreed upon. In exceptional circumstances, we may need to discuss additional fees for unexpected tasks or conditions.

No, you can cancel residential service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.